We had a wonderful time tuning into today’s Microsoft Business Apps Launch Event, and we’re here to bring you a recap! Several exciting new features and updates were announced for Microsoft Dynamics 365 and Power Platform as part of the 2025 Release Wave 1. Keep reading for the key highlights, or click below to find more information on Microsoft Release Waves!
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Additionally, click this link to access the on demand recording of the event, available until June 30, 2025! You’ll find several in-depth demonstrations of the features and autonomous agent capabilities discussed in this article! Finally, you’ll find the Release Wave planner through this link.
Do you want to take advantage of the new features coming in Microsoft’s 2025 Release Wave 1? Let us handle the headache of licensing for you. xMonthly offers comprehensive licensing assessment and licensing procurement services. Click below to schedule a FREE consultation call and get the cure for licensing headaches!
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- AI-powered Microsoft Copilot Agents: Boosts seller productivity with automated research, proactive follow-ups, and prioritized actions.
- Streamlined User Experiences: Designed to help sellers close deals faster.
- Real-World Example • State Farm: State Farm utilizes AI-powered Microsoft Copilot Agents to enhance their sales processes. Copilot Agents assists in automated research, proactive follow-ups, and prioritizing actions, which helps their sales team close deals faster and more efficiently.
- AI-Enhanced Case and Knowledge Management: Intelligent routing and extended Copilot capabilities for improved productivity.
- Real-World Example • Apollo Travel: Apollo Travel has integrated AI-enhanced case and knowledge management into their customer service operations.
- Apollo Travel uses Copilot Agents to automatically generate detailed and personalized hotel descriptions. This helps in providing accurate and appealing information to customers, enhancing their booking experience.
- Apollo Travel also offers personalized experiences to customers by using AI to tailor responses and recommendations based on individual preferences and travel history.
- Copilot-first Experiences: Streamlining complex tax and compliance management.
- Automated Account and Bank Reconciliations
- Advanced Analytics and Planning Tools: Driving smarter financial decisions.
- Integrated AI, Analytics, and Automation for improved operational efficiency.
- Enhanced Supplier Communication and Demand Planning Accuracy
- Intelligent Manufacturing Features: Aligning production data to real-world processes.
- Custom Agents: Create autonomous agents that can conduct a range of processes across sales, service, finance, and supply chain functions.
- Pre-built Agents: Ready to customize and launch, accelerating time to value.
- Real-World Example • Eneco: Eneco has developed a new AI-driven agent using Copilot Studio, which was deployed on their company website. This agent supports multiple languages and integrates seamlessly with Eneco’s live chat platform.
- The AI agent is capable of managing 70% more customer conversations compared to the previous chatbot, significantly reducing the need for hand-offs to live customer service representatives.
- It also handles approximately 24,000 chats per month, providing efficient and timely responses to customer inquiries.
- Improved Automation Capabilities: Empowering workforce to automate tasks more efficiently.
These updates are part of a six-month rollout from April 2025 to September 2025, aimed at helping organizations become AI-first companies and improve their operations significantly. Bookmark xMonthly’s Release Wave Home page to stay up to date!
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Release Wave Home
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