Don’t miss out on all of the information from Microsoft’s 2025 Dynamics 365 Release Wave 1! Continue reading for more information about which new release wave features have become available for testing, and also to register for xMonthly’s February 13th Release Wave One Preview webinar! This exclusive event will provide you with an in-depth look at new features, enhancements, and capabilities designed to empower your business and drive success.
Key Dates:
- Release Plans Available: January 23, 2025
- Early Access Available: February 3, 2025
- Release Plans in Additional Languages: February 7, 2025
- xMonthly Release Wave 1 Webinar: February 13, 2025
- General Availability: April 1, 2025
Looking for more information about the Power Platform Release Wave 1? Read our additional post for more information!
Summary of Dynamics 365 Release Wave 1
The Dynamics 365 release plan for 2025 wave 1 introduces a range of new features and updates, set to roll out later in the year during April 2025 through September 2025. This release wave includes enhancements across various Dynamics 365 applications, including Sales, Customer Service, Contact Center, Field Service, Finance, Supply Chain Management, Project Operations, Human Resources, Commerce, Business Central, and Customer Insights.
Products
Key Changes
Sales: AI-powered tools to boost seller productivity, automate research, and prioritize tasks.
Customer Service: Enhanced agent capabilities for case and knowledge management, AI-driven routing, and productivity improvements.
Contact Center: New features for self-service, assisted service, and efficiency, including AI-driven intent determination and multimodal support.
Field Service: Copilot-first experiences for automated inspections, actionable insights, and seamless integrations with Teams and Outlook.
Finance: Enhanced automation for tax management, account reconciliations, and bank processes, with added intelligence for planning.
Supply Chain Management: Improved productivity through automated supplier communications, demand planning accuracy, and AI in manufacturing.
Project Operations: Usability and performance enhancements, AI-assisted functionality, and also a new mobile app for time management.
Human Resources: AI-driven recruiting, benefits management, and automation across the hire-to-separate process.
Commerce: Mobile-first point-of-sale, modern payment methods, and omnichannel unified pricing.
Business Central: AI agents for efficiency and automation, focusing on manufacturing, sustainability, and e-document capabilities.
Customer Insights: Latest customer insights for enhanced marketing interactions and streamlined data ingestion.
Whether you’re a user or organization, these updates aim to empower transformation of business processes. Register now for xMonthly’s 2025 Release Wave 1 webinar on February 13th for more details and to get ready to leverage these new capabilities to transform your business.
