Dynamics 365 Customer Service Training
Build Confidence. Drive Adoption. Maximize ROI. A successful implementation is only the beginning. To truly unlock the power of Dynamics 365 Customer Service, your team needs the right skills and confidence. xMonthly’s Dynamics 365 Customer Service training empowers your users with practical learning.
Training Programs Tailored to You:
1. End-User Training
- Navigating the Customer Service Hub.
- Managing cases, queues, and knowledge articles.
- Using timeline, email templates, and quick replies.
- Best practices for customer engagement and resolution.
2. Administrator & Power User Training
- Customizing forms, views, and business rules.
- Managing users, security roles, and permissions.
- Automating processes with Power Automate.
- Reporting and analytics with Power BI.
3. Specialized Workshops
- Industry-specific scenarios (e.g., healthcare, retail, finance).
- Advanced topics: AI-driven insights, sentiment analysis, and virtual agents.
- Change management and user adoption strategies.
Work with xMonthly for Dynamics 365 Customer Service training!
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Dynamics 365 Customer Service
Microsoft Dynamics 365 for Customer Service is a product designed to… Read More