COPILOT FOR SERVICE LICENSING
Copilot for Service is tailored for customer service agents, enhancing case resolution and customer interactions through AI-driven insights and automation.
Key Features
- AI-generated case summaries and suggested responses
- Integration with Dynamics 365 Customer Service
- Real-time knowledge surfacing and workflow automation
Licensing Requirements
- Base License: Microsoft 365 E3/E5, Business Standard/Premium, or Office 365 E1/E3/E5
- Customers who already have Microsoft 365 Copilot licenses can add the Microsoft 365 Copilot service agent for an additional $20 per user per month, billed annually (annual commitment)
- Add-On SKU: Licensed per user, similar to Copilot for Sales
Copilot for Service
Month to Month Commitment
N/A
only annual plans available
Annual Commitment
(pay monthly)
$31.50
per user/month
Annual Commitment
(pay upfront)
$30
per user/month
$360
per user/year
Work with xMonthly to Choose the Best Copilot
Choosing the right Copilot product and licensing model be difficult, especially when balancing development, deployment, and scalability needs. That’s where xMonthly comes in.
We can help your organization…
- Evaluate their current and projected Copilot usage.
- Understand the cost implications of different licensing models.
- Set up Azure subscriptions and Power Platform environments.
Whether you’re just getting started or scaling enterprise-wide, xMonthly can guide you through the process and ensure you’re getting the most value from your investment in Copilot.