DYNAMICS 365 FIELD SERVICE LICENSING
This guide lays out how Microsoft Dynamics 365 Field Service licensing works. We break down the different license types, explain what each one includes, and help you figure out which option fits your team best. From managing appointments to keeping track of equipment in the field, you’ll get the information you need to make confident, well-informed choices.
D365 Field Service Contractor
What it is: A limited access license providing core Field Service capabilities, tailored for external users
Best for: Companies using external contractors for field work, businesses needing to scale service teams without full licenses
Includes: Limited access to Field Service mobile app, basic scheduling and work order tools, limited Remote Assist and AI Copilot features
Use case: Outsourcing field work and giving contractors just enough access to get the job done, without full system permissions.
Month to Month Commitment
$60
per user/month
Annual Commitment
(paid monthly)
$52.50
per user/month
Annual Commitment
(paid upfront)
$50
per user/month
$600
per user/year
Dynamics 365 Field Service
What it is: A full-featured, per-user license for individuals who need complete access to Field Service tools and data
Best for: Individual technicians, dispatchers, and service managers
Includes: Full access to Field Service features, work order management, resource scheduling, asset and inventory tracking, mobile app access, AI-powered tools like Copilot
Use case: Ideal when each team member needs their own login and personalized access to manage field operations
Month to Month Commitment
$126
per user/month
Annual Commitment
(paid monthly)
$110.25
per user/month
Annual Commitment
(paid upfront)
$105
per user/month
$1260
per user/year
D365 Field Service Device
What it is: A shared-device license that allows multiple users to access Field Service features from a single device
Best for: Teams using shared devices in shift-based or kiosk-style environments
Includes: Access to core Field Service functionality, work order viewing and updates, shared access from a single device (e.g., tablet or terminal)
Use case: Cost-effective option for environments where multiple users share the same device
Month to Month Commitment
$192
per device/month
Annual Commitment
(paid monthly)
$168
per device/month
Annual Commitment
(paid upfront)
$160
per device/month
$1920
per device/year
The Resource Scheduling Optimization (RSO) Add-in for Dynamics 365 Field Service is a powerful tool designed to automate and enhance the scheduling of field service jobs. Instead of manually assigning work orders, RSO intelligently matches jobs to the most suitable resources—based on skills, availability, location, and other constraints—helping organizations save time, reduce costs, and improve service delivery.
It is licensed per resource included in the optimization process.
Work with xMonthly to Choose the Right Plan
Partnering with xMonthly for your Dynamics 365 Field Service licensing means getting expert support for building a smarter, more connected service operation. We help you choose the right license, user or device-based, based on how your technicians work and what your team needs in the field. From scheduling and work order management to mobile access and asset tracking, xMonthly ensures your licensing setup is efficient, scalable, and aligned with your service goals.
Field Service Contractor, Field Service Resource Management Add-on, attachment to other Dynamics 365 SKUs