DYNAMICS 365 CONTACT CENTER LICENSING
Microsoft Dynamics 365 Contact Center is an AI-powered, omnichannel solution designed to help businesses deliver seamless customer service across voice, chat, and digital messaging. Built to integrate with your existing CRM, it brings together intelligent routing, real-time analytics, and Copilot-assisted agent tools in one unified platform. This licensing guide outlines the available plans, pricing, and options to help you choose the right setup for your organization.
Dynamics 365 Contact Center
Digital
Best for: Teams focused on digital-first support without voice
Includes: Live and persistent chat, messaging via social channels, real-time translation, AI summarization and email assist, CRM integrations and analytics
Month to Month Commitment
$90
per user/month
Annual Commitment
(pay monthly)
$99.75
per user/month
Annual Commitment
(pay upfront)
$75
per user/month
$900
per user/year
Dynamics 365 Contact Center
Voice
What it is: Voice-centric support teams or those integrating with existing digital tools
Includes: Inbound and outbound voice routing, voicemail, call recording, and transcription, IVR and self-service voice bots, AI-powered call summarization, CRM integrations and analytics
Month to Month Commitment
$90
per environ./month
Annual Commitment
(pay monthly)
$99.75
per environ./month
Annual Commitment
(pay upfront)
$75
per environ./month
$900
per environment/year
Dynamics 365 Contact Center
Digital + Voice
Best for: Organizations needing both digital and voice channels in a single solution.
Includes: Voice and digital engagement (chat, messaging, social, and telephony), AI-powered agent tools with Microsoft Copilot, real-time conversation summarization, CRM integrations, reporting and analytics
Month to Month Commitment
$132
per user/month
Annual Commitment
(pay monthly)
$115.50
per user/month
Annual Commitment
(pay upfront)
$110
per user/month
$1,320
per user/year
Minimum Quantity Purchase:
20
licenses
Work with xMonthly to Choose the Right Plan
Delivering great customer service starts with the right tools and the right licensing. At xMonthly, we help you evaluate how Dynamics 365 Contact Center fits into your support strategy, whether you’re scaling a digital-first help desk or modernizing a voice-based call center. Our team will guide you through plan selection, integration options, and long-term scalability to ensure your contact center is built for performance and growth.
Schedule a free consultation call today and get tailored recommendations that align with your business goals and budget!