DYNAMICS 365 COMMERCE LICENSING
Microsoft Dynamics 365 Commerce is a unified retail solution that connects physical stores, digital storefronts, call centers, and back-office operations. It enables retailers to deliver consistent, personalized customer experiences across all channels while streamlining operations and inventory management. This licensing guide outlines the available plans, pricing models, and deployment options to help you choose the right setup for your retail business.
Dynamics 365 Commerce is ideal for retailers operating across multiple channels, such as brick-and-mortar stores, e-commerce platforms, and call centers, who want to centralize operations and deliver seamless customer experiences. It’s especially valuable for businesses looking to unify inventory, pricing, and customer data across all touchpoints. Dynamics 365 Commerce offers a modular licensing model based on user roles, devices, and e-commerce transaction volume.
Dynamics 365 Commerce
What it is: The standard version of Microsoft’s unified retail solution.
Best for: Head office users managing retail operations.
Key Features: Unified commerce management (store, online, call center), product, pricing, and promotion management, inventory and order management, integration with Dynamics 365 Finance and Supply Chain Management
Month to Month Commitment
$252
per user/month
Annual Commitment
(paid monthly)
$220.50
per user/month
Annual Commitment
(paid upfront)
$210
per user/month
$2,520
per user/year
Minimum Quantity Purchase:
20
licenses
eCommerce Licensing
Dynamics 365 Commerce includes a tiered eCommerce licensing model based on transaction volume and average order value (AOV). Each tenant must license the appropriate tier based on projected monthly transaction volume. Pricing starts at $4,000/tenant per month.
eCommerce Tiers
- Tier 1: Up to 3,000 transactions/month
- Tier 2: Up to 12,000 transactions/month
- Tier 3: Up to 30,000 transactions/month
- Overage SKUs: Available in increments of 1,000 transactions
Additional Licensing Considerations
- Commerce Scale Units: Required for additional cloud environments or performance scaling.
- CRM Integration: Works with Dynamics 365 Customer Insights and Customer Service.
- Add-ons: Loyalty programs, fraud protection, ratings/reviews, and AI-driven recommendations available as extensions.
Work with xMonthly to Choose the Right Plan
Retail success depends on having the right tools, and the right licensing. At xMonthly, we help you evaluate how Dynamics 365 Commerce fits into your retail strategy, from in-store operations to online growth. Whether you’re launching a new channel or optimizing an existing one, we’ll guide you through licensing, deployment, and scaling with confidence.
Schedule a free consultation call today and get tailored recommendations that align with your business goals and budget!